Terms of Service

1. Who Can Use the Service

• The Service is intended for business use only (“B2B”). You must represent a legal entity to register.
• You must be at least 18 years of age and authorised to bind your organisation.
• One account per individual; team members are added via invitation by the account holder.

2. Account & Access

• You are responsible for safeguarding your credentials and for all activity under your account.
• You must promptly notify Oncore of any unauthorised access or use.
• We may suspend accounts for breach of these Terms, unpaid invoices, or activity that endangers the Service or other customers.

3. Acceptable Use

You agree not to:

• Reverse engineer, decompile, or attempt to extract the Service’s source code
• Use the Service to store or transmit unlawful, infringing, harassing, or malicious content
• Probe, scan, or test the vulnerability of the Service without our written consent
• Resell or sublicense the Service without a written agreement
• Use the Service to send unsolicited bulk communications (spam)
• Upload personal data of third parties without a lawful basis to do so

5. Oncore’s Intellectual Property

• Oncore retains all right, title, and interest in the Service, software, design, trademarks, documentation, and any improvements or derivative works.
• Feedback you provide may be used by Oncore without restriction and without compensation.
• Nothing in these Terms transfers ownership of the Oncore platform to you.

6. Fees & Payment

• Subscription fees are invoiced today; card billing (via Stripe) may be introduced later, and these Terms will be updated at that point.
• Invoices are payable within 30 days unless otherwise agreed in writing.
• Late payments may incur statutory interest under the Swedish Interest Act (Räntelagen).
• Fees are exclusive of VAT and other applicable taxes.
• Fees are non-refundable except where required by mandatory law.

7. Term & Termination

• Subscriptions renew automatically for successive periods unless cancelled before the renewal date.
• Either party may terminate for material breach if not cured within 30 days of written notice.
• Oncore may terminate immediately for non-payment beyond 30 days or for serious violations of these Terms.
• On termination:
  • Your access to the Service is revoked.
  • Customer Data is retained for 30 days post-termination, during which you may export it.
  • After 30 days, Customer Data is deleted from active systems; encrypted backups are purged within an additional 90 days (see Privacy Policy).
  • You remain liable for any fees accrued prior to termination.

8. Service Availability

• Oncore targets reasonable commercial uptime but does not guarantee a specific SLA at this tier.
• Planned maintenance will be announced where reasonably possible.
• Emergency maintenance may occur without prior notice.

9. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own (and no less than reasonable care) and use it only to perform under these Terms.

10. Warranty Disclaimer

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Oncore disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Oncore does not warrant that the Service will be uninterrupted, error-free, or that data will never be lost.

12. Indemnification

You will defend and indemnify Oncore against third-party claims arising from: (a) Customer Data, (b) your breach of these Terms, or (c) your misuse of the Service.

13. Changes to the Service or Terms

• Oncore may modify the Service over time (features added, changed, or removed).
• Material changes to these Terms will be notified at least 30 days in advance by email or in-app notice.
• Continued use after the effective date constitutes acceptance.

14. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, terrorism, civil unrest, government action, internet outages, third-party cloud failures, pandemics).

15. Assignment

You may not assign these Terms without Oncore’s prior written consent. Oncore may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

16. Governing Law & Disputes

• These Terms are governed by the laws of Sweden, excluding conflict-of-laws rules.
• Disputes are subject to the exclusive jurisdiction of Stockholms tingsrätt (Stockholm District Court), with right of appeal under Swedish law.

17. Entire Agreement

These Terms (together with any order form, the Privacy Policy, and any DPA referenced) form the entire agreement between you and Oncore and supersede all prior agreements on the same subject matter.

18. Contact